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Terms & Conditions

We accept payment by VISA, MasterCard, American Express, and Discover. Checks will need to clear prior to shipping.

Hawaii orders are subject to a 4.167% state tax.

Shipping Information

As a federally certified orchid nursery, Orchid Alley Kauai offers 2 day, flat rate shipping to 49 U.S. States. Sorry, we cannot ship to Arizona or internationally.

We ship Monday, Tuesday, & Wednesdays for West Coast shipments & Monday-Tuesday for the East Coast shipments. We use UPS & FedEx for plants in bloom or bud & priority mail for small non-blooming plants.

If your order is received by us between Wednesday afternoon and Sunday evening, it will be shipped out on the next available standard shipping day. Future shipments are available, please notate your request in the Comments/Special Instructions section at checkout.

Local Delivery

On island delivery only available in the areas between Puhi and Anahola, all other areas will be shipped UPS 1 Day Air on the next Monday, Tuesday or Wednesday.

A physical street address and the entire phone number are necessary for all shipments. If you want to ship to two or more different addresses then you will need to place separate orders.

Alaska: There is an additional shipping charge of $10.00 per box for Alaska shipments.

Product Guarantee

Our plants are guaranteed to arrive in good condition when signed for on the first delivery attempt. They will need to be opened and put in room temperature as soon as possible. Boxes will NOT be left at any location even with a release signature or with a signed note left at the door. Someone must be there to bring them inside.

Return Policy

Due to Hawaii Department of Agriculture restrictions no plants can be returned to Hawaii. Please call us within 48 hours if your shipment has any problems.

Credit Card Policy

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies to provide a secure online shopping experience.

When you choose to use our online shopping cart system, your personal credit card information will not be given to Orchid Alley Kaua'i.